At PrintMockup, we aim to provide a smooth and reliable experience for every user. To ensure confidence in your purchase, we offer a 7-day money-back guarantee on all new subscriptions.
If you face any issues while using the plugin within the first 7 days, our support team is available to assist you and help you get the best results from PrintMockup.
If, after receiving support, you feel that PrintMockup does not meet your needs, you can request a full refund within the 7-day period.
1. Refund Period
Refund requests are valid only within 7 days of the initial purchase.
2. Subscription Renewals
Payments made for subscription renewals (monthly or yearly) are non-refundable.
Please ensure you cancel your subscription before the next billing cycle if you do not wish to continue.
3. User Responsibility
Managing and canceling subscriptions is the responsibility of the user.
Missed cancellations before renewal will not qualify for a refund.
4. Requests After 7 Days
Refund requests made after the 7-day window may be reviewed at our discretion.
If approved, a partial refund may be issued, and a portion of the payment may be retained to cover processing and transaction fees.
5. Non-Refundable Cases
Refunds will not be issued in the following situations:
- Requests submitted after the 7-day refund period (unless approved under special review)
- Payments for subscription renewals
- Failure to cancel a subscription before renewal
- Misuse or abuse of the refund policy